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An open letter of thanks from
Mark A. Wallace, President and CEO

On Saturday September 13, Hurricane Ike swept through the Houston/Galveston area, taking a devastating toll on our community and even costing some residents their lives. Damages are estimated to total more than $20 billion, and it may take weeks or even months to restore supplies and connectivity to all areas. While I am deeply saddened by the hardships we have suffered as a community, I am very grateful that the situation was not worse, and that it has brought out the best in us.

I am very proud to be part of a community as resilient and caring as Houston and grateful for the outpouring of support from everyone around the country and around the world. There are too many people to thank, but I would like to acknowledge several groups for going above and beyond.

A very special thanks goes to Texas Children’s employees, residents, medical staff and security. This weekend, like all other weekends, we had a very full census and many critically ill children to take care of. And even though you each have your own families, homes and loved ones to protect, and you were worried about the safety and security of your friends and family out there in communities with no water or power, you reported for ride-out and relief duties as requested and did your part to ensure the safety of our patients, co-workers and facilities throughout this time. You rose to the challenge and met the considerable demands of planning for, riding-out and recovering from the storm. You worked tirelessly until reinforcements could be brought in. You did a fantastic job, and you should be extremely proud that we continued to provide the highest level of care to our patients and their families. For your extraordinary dedication, I express my sincerest gratitude. Please know that your long hours and heroic efforts have not gone unnoticed or unappreciated.

My deep gratitude also goes to Texas Children’s Leadership Team and Emergency Management Team, including those who staffed Command and Sub-command posts throughout the duration of the event. There are literally hundreds of decisions and plans to be made in these situations, and we are extremely lucky to have leadership as prepared, committed and graceful under pressure as ours.

The Texas Medical Center Corporation provided outstanding assistance and support.

We also had to call on several of our Board members for assistance and, of course, they came through. I am very grateful for their support.

We are especially thankful for the outstanding leadership of our local officials, in particular, Mayor Bill White, County Judge Ed Emmett, Governor Rick Perry and Lt. Governor David Dewhurst. These leaders continue to do a fantastic job of representing and supporting the citizens of our community and their efforts shine even brighter during times such as this.

Finally, I would like to extend a very special “thank you” to Center Point Energy for their tremendous dedication and efficiency throughout this trying time. Even in the midst of the worst of Hurricane Ike, Center Point employees were out making sure that the institutions of the Texas Medical Center were a top priority and, as a result, we experienced no interruptions in power.

The incredible commitment and dedication of our own Texas Children’s family, in conjunction with the support of our community, allowed us to continue to do what we do best – protect and care for our patients. On behalf of the patients and families we serve, I thank each and every member of our workforce and medical staff for rising to the occasion during this time.

With my deepest gratitude,
Mark A. Wallace

 

 
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